E-Commerce

VINDICTA® – TERMS AND CONDITIONS

These Terms and Conditions govern the provision of services by VINDICTA® to any client (hereafter referred to as “The Client”). By commissioning any services, The Client agrees to all terms outlined below.

1. Definitions and Scope

1.1 “VINDICTA®” refers to VINDICTA®, the digital agency providing services as defined below.
1.2 “The Client” refers to the individual, business, or company requesting services from VINDICTA®.
1.3 “Services” encompass website development, marketing (SEO, social media, advertising), video production, and training.

2. Payment Terms for Website Development

2.1 Deposit: The Client agrees to pay a 60% non-refundable deposit in cleared funds before work begins. This confirms acceptance of the project.
2.2 Progress Payment: A further 40% is due upon design sign-off. Failure to make timely payments may lead to postponed work, forfeiture of the development slot, or additional fees.
2.3 Final Payment: The remaining balance must be cleared prior to the website launch. Interest of 5% monthly applies to overdue invoices after 30 days. An additional £300+VAT collection fee applies if the balance remains unpaid 90 days past due.
2.4 Currency and Bank Charges: Payments in non-GBP currencies may incur additional charges due to exchange rate fluctuations or bank fees, which are The Client’s responsibility.

3. Payment Terms for Marketing Services (SEO, Social Media, Digital Advertising)

3.1 All marketing services require upfront payment. Overdue payments incur a 5% monthly interest fee. For balances exceeding 90 days past due, a £300+VAT collection fee applies.
3.2 VINDICTA® reserves the right to halt, delete, or withdraw marketing assets if payment is not received by the due date.

4. Payment Terms for Video Services

4.1 Payment Structure: A 50% non-refundable deposit is due upfront, with the remaining 50% payable upon delivery of the final video or upon project time lapse.
4.2 Project Adjustments: Additional charges may apply for extra shooting days or modifications post-shoot. If The Client delays any production step, VINDICTA® may invoice for the remaining payment upon project time lapse.
4.3 Cancellations: Changes or cancellations to scheduled shoots must be made 10 working days in advance. Late cancellations incur the full shoot fee and additional rescheduling charges.

5. Payment Terms for Training and Cancellations

5.1 Training fees are due 5 working days before the scheduled training date. Any cancellations made within 5 days are non-refundable.

6. General Payment Policies

6.1 30-Day Payment Term: All invoices are due within 30 days of receipt unless otherwise agreed in writing. After 45 days without payment or valid communication, VINDICTA® may freeze the account and halt services until a £200+VAT reactivation fee and any outstanding balances are paid.

7. Copyright and Intellectual Property for Content and Images

7.1 Images and Content Provided by VINDICTA®: All images, videos, and content provided by VINDICTA® are protected by copyright. Unauthorized copying, reproduction, or distribution constitutes theft and will result in legal action. The Client assumes full liability for any third-party rights infringements for images or content supplied to VINDICTA®.
7.2 Client-Provided Content: The Client is responsible for ensuring that any images or content provided do not infringe on third-party intellectual property rights. VINDICTA® accepts no liability for such content.
7.3 Website Usage Agreement: By accessing and using vindictadigital.co.uk, you agree that all images, logos, brand names, and materials on this site are copyrighted by VINDICTA®. Unauthorized use, downloading, reproduction, or distribution of these materials is strictly prohibited and will be considered theft, subject to legal action.

8. Client Responsibilities for Project Information and Assets

8.1 The Client must provide all required information, images, and content in the correct formats before the project start date. Failure to do so may result in additional charges and timeline adjustments.
8.2 If additional content, images, or functionality is requested after the project start, additional charges of £40 per hour apply. These changes may also void agreed project deadlines.

9. Functional and Hosting Requirements

9.1 Hosting and Third-Party Integrations: All functionality and hosting requirements must be confirmed before the project start date. VINDICTA® assumes no liability for downtime, server issues, or third-party integration failures unless covered by a Service Level Agreement (SLA).
9.2 Client Hosting Requirements: Websites should not be hosted on free platforms or low-quality IPs. If needed for optimization, VINDICTA® may request The Client to change hosting providers.

10. Delays and Client-Initiated Changes

10.1 If The Client fails to provide necessary content or causes delays, the full balance is due on the project completion date. Failure to meet an allocated coding slot may incur additional reallocation charges.
10.2 Any alterations made by The Client after completion are not VINDICTA®’s responsibility.

11. Cancellations and Ownership

11.1 Website Development Cancellations: If The Client cancels the project at any stage, the 60% deposit is non-refundable. Further costs, including third-party expenses, may also be due.
11.2 Ownership Transfer: Ownership of the website and related content transfers to The Client only upon full payment of all outstanding balances. VINDICTA® retains rights to use completed project designs for marketing and portfolio purposes unless otherwise agreed.

12. Client Website Content and Indemnity

12.1 The Client must ensure that all web content is lawful and not misleading. The Client indemnifies VINDICTA® from any legal claims arising from the content or functionality provided on their website.
12.2 VINDICTA® does not guarantee specific SEO results, traffic, or sales outcomes and cannot be held liable for any lost business due to system or third-party failures.

13. Data Protection and Privacy

13.1 VINDICTA® will handle all client information in compliance with GDPR and relevant data protection laws, disclosing information only as required by legal proceedings.

14. Marketing Services Terms

14.1 SEO: VINDICTA® cannot guarantee specific results, rankings, or traffic levels. All past duplicate content, linking practices, or spamming that could affect SEO must be disclosed prior to service commencement.
14.2 Changes to SEO Content: If The Client modifies SEO-optimized pages without VINDICTA®’s consent, any service guarantee becomes void.
14.3 Cancellation Notice: Thirty (30) days written notice is required to cancel marketing services.

15. Warranties and Indemnity

15.1 The Client warrants that all content on their website is lawful, not misleading, and does not infringe on third-party intellectual property. The Client indemnifies VINDICTA® against any legal claims arising from content provided by The Client.

16. Loss of Service and Liability Limitations

16.1 VINDICTA® is not liable for any service disruptions, data loss, or financial losses from third-party server issues or factors beyond VINDICTA®’s control.

17. Ownership and Reproduction of Materials

17.1 All website content remains the property of VINDICTA® until full payment is made. Unauthorized reproduction of any materials will constitute theft and will result in legal action.

Signature and Acceptance:
Your use of VINDICTA®’s services constitutes virtual acceptance of these Terms and Conditions, having the same effect as a physical signature.